Ridesharing FAQ's
Overview
- How does Drive2day work?
On the offering side Drive2day targets people who own a car and drive frequently long distances. They can reduce their ride costs by offering free seats in their car to others against a fare.
On the demand side Drive2day targets students, apprentice and people who travel by train. They can find drivers who take them along at very little costs. On average they save 75% compared to other means of transportation, like travelling by train or airplane.
- Does the membershiop cost anything?
No! Drive2day does not charge visitors for using our site or a comission for brokering rides.
If our cost free service is convincing you, then do recommend it to friends and acquaintance.
Registration & Signing in
- Where can I register?
Follow this link to register for free! You can cancel your registration any time.
- I have not received a confirmation e-mail. What can I do about it?
Please look into your SPAM folder. Maybe the confirmation e-mail was accidently marked as SPAM.
It can take several minutes until our confirmation e-mail reaches your mailbox. Check your mailbox after 15 minutes again. Also check your SPAM folder again. Also make sure that you have not reached your e-mail limit. You need enough free space to receive e-mails from us!
- I still haven't received a confirmation e-mail! What now?
You can request another confirmation e-mail. Afterwards check your mailbox after 15 minutes and also your SPAM folder!
If the confirmation e-mail from us still does not appear in your mailbox, then please contact customer support!
- I can't sign in with my e-mail & password!
Make sure that you have activated your account successfully, by clicking on the confirmation link which we have sent to you in our confirmation e-mail. Only after you have done so, you will be able to sign in with your e-mail and password.
If your account has been activated successfully, but you can't sign in anyway, then you have to make sure that your browser accepts cookies.
You can also try to delete all off our cookies, in case you get strange error messages. That might fix the problem.
If you still have problems, then contact customer support!
Password & E-Mail Address
- I have forgotten my password! How can I set a new one?
If you have forgotten your passpord, then you have to set a new password. Follow the instructions on this page to set a new password.
- Where can I change my E-mail address?
You can change your e-mail address in your profile setting in the seciton "E-Mail-address".
Costs
- Does using this website costs me any money?
No! Using our website is free of charge.
- Do you charge a provision?
No. Drive2day does not charge a provison for brokering rides between drivers and passengers.
- Anything I have to pay for at all?
Passengers have to pay a fare to the driver. Why? Because the driver has to spend money on gasoline. So the driver and passenger share the costs of the ride.
How much a passenger has to pay for a ride, can be read in the driver's offer. The fare has to be paid in advance, during the ride or at the final destination. That depends on the drivers payment conditions.
Insurance
- Am I as a passenger insured in case of a car accident?
In germany yes! As a passenger the compulsory third party insurance of the driver insures passengers who drive along.
- In which case am I liable as a driver?
If you have caused the accident, then you are liable. However, all damages to passengers in your car are covered by your auto liability insurance.
Overview
- How do I use Drive2day?
Here you can find drivers who take you along in their car. You have to pay them a fare, so that they drive you from one city to another. Sharing rides saves you a lot of money. Usually you save about 75 % in comparison to traveling by train or airplane.
Using our ridesharing service to find drivers who take you along and membership on this website are 100% cost free.
- How much does a ride cost?
The fare depends on many factors (like gasoline consumption) and varies from driver to driver. The actual fare usually shows in the drivers ride entry.
For example, on average drivers charge around 5€ per 100 km. A trip from Berlin to Hamburg would cost approx. 20€.
- Is it safe to use Drive2day?
Ridesharing is very safe, because drivers have to register to get in contact with passengers and leave their phone number and other details.
If you want to be sure you can send the drivers license plate number via SMS to friend or check the passport of the driver.
Women who wish to drive along with women only can create rides which are only for women.
Find drivers
- How do I find a driver/ride?
Use our search form oder city list from A-Z to find rides.
- I have found an offer which matches my search criteria. What now?
1. Call the driver on his phone number.
2. Introduce yourself by first and/or last name and tell him that you are interested in his offer. Ask him whether or not he has time now (he might be busy) or if you should call back later.
3. Tell him the date of the ride and the departure and destination city. That's important because he probably travels frequently and might have stopovers in other cities. For example he might drive weekly from Frankfurt via Nürnberg to Münich!
4. Note down the outcome of the conversation, to keep an overview over the ride inquiries you have made.
5. If the driver has accepted/confirmed your request, then mark the ride as confirmed and print out the ride details !
- What's should I ask/tell the driver?
If you have luggage to carry along, then you have to inform the driver in advance about how much luggage you have. Otherwise he might not be able to take the luggage along - which would be very bad for you.
If you carry pets along, then you have to get permission from the driver in advance. Some people are allergic to pets like cats and dog. It can be even life threatening for them. So tell him about your pets beforehand and get permission!
Clarify where you will exactly meet. Tell the driver how you look like. Ask him how you can identify him! You and him should upload a profile picture so you can easily recognize each other on the day the ride takes place.
Ask the driver what else you have to consider. It's important to communicate well and plenty with each other - then nothing will go wrong! The more questions, the better.
- Where and when will I be picked up and dropped off?
The driver's ride entry might show meeting points where he picks up and drops off passengers. You can tell him, which off these meeting points suits you best!
Some drivers pick up passenger from home and drop them off at the door at the final destination. Usually they do that against a surcharge. Ask your driver, if he is willing to do door-to-door pickup/drop off, if you pay him extra.
- How much luggage may I take with me?
That depends on the driver, his car and how much luggage other passengers take along. Import is that you tell the driver about luggage you need to take with you. Otherwise you might run out of space and somebody will not be able to take any luggage along. Usually that's the person who did not ask beforehand or made false luggage declarations (to little).
If you want to take luggage along, then it's essential that you tell the driver exactly how much luggage you have. We can't repeat this often enough!
- When do I have to pay for the ride?
The fare has to be paid at departure time, during the trip while heaving a short break or at the destination. That is up to the driver. It's fair to pay the fare during the trip for example while stoping at a gasoline station.
Make sure that you have enough money to pay the driver. And that you have change. Do not pay with 50 or 100 € bills! If the driver does not have enough change, he won't be able to pay you back. Best ist to take the exact amount with you. For example, take a 20€ bill and a 2€ coin if the ride costs 22€.
- How much time in advance should I look for a ride/driver?
Ridesharing is short term matter. You can contact the driver in very little time in advance. We recommend 2-7 days in advance.
On the departure day
- How do I find the driver on location?
1. Most important: Take your mobile phone with you and make sure that the battery is fully charged!
2. Print out and take along the ride details which contains the driver's phone number and possibly description of the meeting point!
3. Upload a profile picture of yours, so that the driver can recognize you at location. Have a look at the driver's profile picture so you can recognize him too.
- I'm late on location. What should I do?
If you recognize you will be late, then send the driver a SMS an inform him about how many minutes you will be late. Be realistic in your estimation.
Call the driver at the time of departure (but NOT before!) and confirm him, that you are on your way and will arrive. Most important is that he hears from you!
- What should I do if the driver is not on location?
Do not call there driver before departure time, because he is most likely in the car on his way to you and can speak over the phone. Wait and be calm.
Check the meeting point and keep an eye out. The driver is probably late and tries to get to you as soon as possible, but can't call you because he is driving. Your best bet is to wait and send a SMS, letting him know, that you will wait for him until he shows up!
- What is to be considered shortly before the ride starts?
Make sure that you have the correct driver! At popular locations like main train station there might be several drivers and passengers showing up. To avoid mix-ups tell the driver the destination city and the fare he asked you to pay. This way you won't find out in the car after having driven 2 hours that you are going in the wrong direction.
- What's to be considered during the trip?
Manners and respect for each other should be self-evident for you and the driver. If you would like to eat in the car, politely ask the driver and accept a no for an answer. You can also eat something during a break.
- What's to be considered at arrival?
Make sure you have not lost anything in the car. Make sure that you do not leave anything behind and that you have your wallet, keys and handy with you. Sometimes stuff falls out of your pockets unnoticed by you and the driver.
Take trash of yours, like empty water bottles or cans with you to not upset the driver.
Safety
- Am I as a passenger insured in case of a car accident?
Yes, through the automobile liability insurance of the driver you are co-insured as a passenger in case of a car accident.
- How safe is ridesharing?
Ridesharing is very safe, because the driver and other passengers have to register first and give a way lots of private information, like mobile phone numbers and alike.
If you want to be 100% safe, then send the drivers license plate via SMS to a friend and check the passport and profile picture of the driver.
For women Drive2day offers women's only rides. In these rides only women travel along.
Overview
- How do I save money with Drive2day?
If you frequently drive by car, then you can save a lot of money by monetizing on your free seats and taking passengers along.
To offer free seats in your car to others, you have to register and create a ride entry on our website. After that, passengers will contact you and want to share a ride with you.
- How can passengers find me?
You have to create a ride offer by completing our ride form.
The registration and creation of a ride offer and everything else is free of charge!
- How much can I charge passengers?
From a legal point of you the total fares you collect may not exceed your gasoline and car depreciation costs. That's why drivers usually charge 4-8 cent per kilometer.
Use our ride cost calculator to quickly compute the fare you should/can charge per passenger.
Take passengers along
- I want to take passengers along. What should I do?
Create a ride offer by completing out ride form. Afterwards your offer will show up in the search result.
- How much should I charge per passenger?
Use our ride cost calculator!
- How many passengers should I take along in my car?
You can offer 2-3 seats for sure. However, if you want to take along more than 3 people by giving 4 seats away, then we recommend that you inform the other passengers in advance, because three will have to share the backseat, which some might find very inconvenient.
- What's with luggage?
Ask each passenger in advance, if he has luggage to carry along and how much in order to avoid running out of space in your car's trunk!
- How can passengers contact me?
That depends on your profile setting. In your profile you can set if you prefer to be contacted by by e-mail or phone. Usually by phone is preferably.
Passengers can send you messages through our internal message system or call you on one of your phone numbers.
On the departure day it's essential and absolutely important to carry your mobile phone with you. Also make sure that the battery is fully charged! Anything else is totally unacceptable.
- Where should I pick up and drop off passengers?
Choose locations where you can easily find a parking space and which your passengers can easily reach with public transportation! Main train stations usually serve as good meeting points.
- When do passengers pay for the ride?
In your ride offer you can write down, when passengers have to pay for the ride. You can ask them to pay before they get in the car, during the trip during a break or at the final destination. Fair is to pay during a break, for example while stopping at a gasoline station.
- When do passengers contact me?
Usually 1 to 6 days in advance. Ridesharing is a short term matter.
On the departure day
- How do I find my passengers on location?
You can and should define meeting points in your ride offer. Write a good and exact description for each meeting points.
Also you and your passengers should upload a profile picture so that you can recognize each other more easily on location.
It's essential to have each passengers phone number and the names! Print out the ride details in your ride inquiries section which contain the names and phone numbers.
- What should I do if I'm late?
A hint: Talk to your passengers in advance about how to behave and what to do, in case you or they are late due to traffic jam.
If you are late, stop somewhere. Send each passenger a SMS to tell them that you are late and how long it wil approx. take you. If you don't stop briefly to send a SMS, the passengers will call you like crazy, while you are driving. Chances are that they are gone, when you arrive. So stop and send a short SMS to each one of them. Then they will wait, even if you are late.
- What if the passengers don't show up on location?
Call the belated passenger on his mobile phone. If the phone is turned off, then wait a little bit longer than the agreed upon waiting time. Keep your eyes pealed - sometimes the passenger is nearby, but his phone is out of battery. Keep your eyes pealed. If you can't find him after the agreed upon waiting time, you have no choice but to leave - that should not happen, if you and your passengers plan well ahead.
- What's to be considered shortly before departing?
Ask the passengers, if they can pay for the ride and if they have the money fitting. Otherwise problems might arise, because of lack of change. Make sure to take some change with you in case a passenger tries to pay with a 50 or 100€ bill!
Reconfirm that the passengers who are about to get into your car are really the ones you are looking for. At popular locations such as main train stations it can happen, that there are several passengers and drivers looking for each other. To avoid mix-ups tell them the destination city you are heading to and ask for their namens and tell them your name. By doing so you avoid that passengers who look for a different driver accidently board your car!
- What's to be considered during the ride?
Do
not speed and use a hands-free speaking system, if you have to make phone calls, while you are driving.Talk to the passengers when you/they want to have a break, if it's a long distance ride.
Be polite and respect your passengers: Everybody is different but manners and adequate behaviour can be expect of everyone.
- What to watch out for when dropping passengers off?
Make sure that the passengers take all their belongings along. Sometimes passengers might loose their wallet, phone or keys during the ride in the back of your car. Ask them, if they really have everything.
Safety
- What to watch out for?
If on location you noticed that one of your passenger's behaviour is totally out of place, for example because he is drunk or bedraggled, then you do not have to take him along.
- Am I as a driver liable in case of an accident?
If you have caused the accident and if you are to blame for it, then you are liable for the damage of your passengers. However, your passengers are co-insured through your automobile liability insurance.
However, there might be very rare cases in which the costs of the damage exceed the coverage of the insurance.
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